Customer Reviews

We are passionate about delivering exceptional service and everyone in the team is committed to making sure each and every customer has a great experience. But please don't take our word for it, take a look at the latest reviews below: -

Red Funnel have been awarded Trip Advisor's Certificate of Excellence for the past 5 years. This highlights our commitment to providing the best possible ferry travel experience.

Customer reviews

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    Excellent as always

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    What a difference. For the past 4 years I was using wight link, that was until my last trip with them that went horribly wrong with shameful customer service. Tried Red fennel which all the islanders recommended and there’s no turning back. Excellent service, polite service. Highly recommend

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    If Red Funnel promote Signature lounges, then reception in them, and quality of coffee and pastries should be better than in main lounges. The receptions on the 1.30 sailing from Southampton on Sunday 11th Nov was not welcoming(she wanted to go for her break!) , the coffee was not warm, my comments...

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    Friendly staff, particularly welcome at 1.20 in the morning. Ferries on time and clean.

    I particularly like the little touch of the woman who opened the bow doors, at 2.20 am, only enough for me and my push bike to get through and let me clear the ramp before the waiting lorries could follow.

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    I travel with red funnel to the IOW about 3 times a year and each time the ferry is on time, boarding on and off is very efficient, comfortable once on board with plenty of refreshment choices for the journey. I sometimes take my dog who is also welcomed on board.. Highly recommend Red Funnel .

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    Working on the mainland I use the Red Funnel Car Ferry every week and although a few problems recently with fog which is obviously out of their control, the service and punctuality remains excellent.

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    Excellent service, very prompt, service great apart from the guy on the 19.30 ferry directing the cars on the car deck he appeared to cause chaos, the fares are always overpriced but apart from that fine.

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    good prompt service

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    Pleasant staff. Swift loading and unloading

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    I (and others) got to Southampton early and were quickly loaded but then had to park in the Prow which meant being stuck until all others had off loaded. BUT the 13.30 Osprey guys were fantastic and cleverly created space for us to drive off. Well done, Guys!

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    The whole journey trouble free, food good but avoid the coffee 😒

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    I travelled on the 11th of November at 10.30 , all running on time despite a wet windy day but what made the crossing was the last post , 2 minutes silence which was observed by all staff and travellers . So thank you Red Funnel for showing so much respect for rememberance day.

    • Published:

    I was on the redfunnel vehicle ferry on 11th November 2018, at 1100hrs for the two minute silence of the 100 year anniversary of WW1 . The whole thing was very professionaly handled by Red Funnel. The majority of passengers on board were young people going to the mainland for various sports events, ...

    • Published:

    Staff are always efficient and friendly.

    • Published:

    Yes we had a very happy weekend in the iow

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