Customer Reviews

We are passionate about delivering exceptional service and everyone in the team is committed to making sure each and every customer has a great experience. But please don't take our word for it, take a look at the latest reviews below: -

Red Funnel have been awarded Trip Advisor's Certificate of Excellence for the past 5 years. This highlights our commitment to providing the best possible ferry travel experience.

Customer reviews

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    From start to finish everything went smoothly. Staff are helpful and I like that there is car registration recognition. Good facilities both ends of the trip. Would recommend you to a novice traveller as it was stress free.

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    We were going to be late for our ferry, so phoned to change to a later ferry, the lady who answered was helpful and efficient. Then, on board, staff helped my parents who were struggling with the stairs, directing them to the lift.
    The whole process is so slick and streamlined, but with the added...

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    Very helpful staff across the journey! Very comfortable trip!

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    Very good service; smoothly organised in regard to time and organisation.. Well done.

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    After check-in, as an infrequent traveller who doesn't know the exact loading sequence, I felt a bit anxious with lots of marshalls about avoiding any contact and no information to the traveller as to when loading would start.
    Perhaps an electronic display would help.

    • Published:

    The website for booking is so easy to use and the special offers were brilliant. No need for a ticket,on arrival at ferry terminal its number plate recognition,very up to date I was very impressed.Left on time, smooth journey and arrived on time.
    All the staff were very professional and polite.

    • Published:

    No problems with the service

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    Easy booking, quick embarkation and dis em...

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    Good service, went on an earlier boat going out but then was told we could go on earlier one coming back only to find that we couldn’t. Disappointed,

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    Very efficient loading and unloading with no delays.Used Signature lounge
    which was quiet and friendly and well worth the small cost.
    Arrived early for return ferry and was quickly given place on earlier sailing which was very good for our homeward journey

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    Good level of service, even managed to get us on an earlier ferry and when my ebooking wouldn't come up on my phone it wasn't a problem

    • Published:

    The price is ridiculous. I live on the island and £164 return! Next time will buy two day returns as it is cheaper and flunk the return each way. This is not value for money and I’m wasn’t travelling at peak times

    • Published:

    Mostly good but very disappointed in one person serving in the Refuel stop cafe.

    • Published:

    Excellent service.
    We arrived early for our return trip and managed to get on an earlier ferry! Staff very polite and helpful.

    • Published:

    The 20% discount was attractive. Staff are nice. Loading and unloading is easy. Food way better than Wight Link. Slight delay. Should try and communicate about delays? 👍🏼

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How to post a review

When you complete your return journey we will send you an email link inviting you to leave a review of our service. If you booked accommodation or purchased an event or an attraction ticket from us you can also leave a review of your experience. Feefo allows you to rate the service as Excellent, Good, Poor or Bad and leave a comment to which we'll respond.

To avoid bombarding regular travellers with emails, you won't receive a review request if you previously travelled within 30 days.