Customer Reviews

We are passionate about delivering exceptional service and everyone in the team is committed to making sure each and every customer has a great experience. But please don't take our word for it, take a look at the latest reviews below: -

Red Funnel have been awarded Trip Advisor's Certificate of Excellence for the past 5 years. This highlights our commitment to providing the best possible ferry travel experience.

Customer reviews

    • Published:

    We are very happy with Red Funnels ferries on the Isle of Wight crossings ; we do use them quite a lot....the Webpage itself could be made a little clearer when booking online...booking in once at the dock ( easily found) is easy..
    The ships are clean in the public areas, with regular floor mopping etc....

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    We were allowed to board an earlier ferry but this route must be the most expensive in the country. We are residents on the IOW but there is very little concessions in cost.

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    Forgot to ask for upper deck when checking in. Mentioned it when boarding which caused choas. Good job I did though as lift wasnt working

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    Efficient, polite, helpful, on time, comfortable, amusing (Dancing man Jim)

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    Seamless loading and good customer service on board the vessel.

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    Excellent service from start to finish, icing on the cake was being put on earlier ferry for our return journey. All staff really pleasent and helpful

    • Published:

    Great service. Brilliant and helpful staff. Swift and easy boarding and disembarking. Add to that a really easy and pleasant journey there and back.

    • Published:

    BOOKED on the 4pm ferry on the 10th to Cowes, arrived early in Southampton so not a case of arriving late. Queued up after booking in, then told casually we couldn't travel as ferry was full, had to wait another hour in said queue for the 5pm ferry. Obviously late on getting to our hotel in Shanklin...

    • Published:

    Always pleasent and happy staff, no problem is too much for them. Personally I use the Signature lounge which in it self is air conditioned, quiet and relaxing

    • Published:

    Excellent service. From booking to return of journey, no complaints whatsoever. Polite and curtious staff, relaxed and pleasant experience and to top it off we was directed off by 'dancing Jim' brilliant.

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    Everything was easy from booking the ferry online to leaving the ferry at destination.

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    Parked us by lift which was not working! My wife struggled to use the stairs.

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    Smooth operation. Special offers make the fare more reasonable. Signature Lounge almost empty on both crossings making it hard for everyone to find a seat. Terrible idea! I don't usually bother with the restaurant as the Steam coffee bar is fine for the short crossing.

    • Published:

    In terms of facilities and cleanliness I would have given your services four stars, however delayed boats reduced it to one.

    The return crossing was particularly bad with no staff bothering to inform us why we weren’t been loaded onto the boat on time. I the end we left 15 minutes after the...

    • Published:

    Such a smooth operation. booking on line, arrival and loading and departure the other end, all very simple. comfortable lounges, good choice of food - an enjoyable short sea cruise.

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