Customer Reviews

We are passionate about delivering exceptional service and everyone in the team is committed to making sure each and every customer has a great experience. But please don't take our word for it, take a look at the latest reviews below: -

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Red Funnel have been awarded Trip Advisor's Certificate of Excellence for the past 5 years. This highlights our commitment to providing the best possible ferry travel experience.

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Customer reviews

    • Published:

    On the return journey the loading of the cars at Southampton left a lot to be desired. Most of the cars were not straight (at an angle) to fit round the freight lorries and were placed with VERY LITTLE room to get in or out of the vehicles. Ours is a 2-door car and with three passengers we...

    • Published:

    Helpful on board staff. Purser helped get personal items from car during voyage.
    Really pleasantly surprised that I had points and was given discount without having to ask when booking.
    Frustrating that the system doesn't allow actual minibus passenger numbers to be booked and I have to...

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    Let us get on earlier than we had booked which helped with our onward journey to the Midlands.

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    Easy to book and use. Helpful staff and pleasing facilities for our dog.

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    Excellent and efficient service, everything went like clockwork. Really good crossing both ways.

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    Overall, a very good service; booking, arrival and boarding, and the sailing.

    • Published:

    No complaints on the actual crossing itself, just on the ludicrous business model bot Wightlink,and Red Funnel use. We have gone away from Wed to Saturday, and if I had booked a return this way, there would have been little change from £150 for a return. 2 hours on a boat in total. I could have flown to...

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    Perfectly good cup of coffee, kindly brought to where I was sitting by the girl behind the counter on both trips. Please thank them - I am disabled and find it difficult to carry cups full of coffee.

    • Published:

    Easy booking. Shame any amendments can’t be made online. Ramp for top deck not the best for low cars. Clean ferrys, good refreshments, friendly staff. Had one party member require emergency trip home, so turned up at port late at night, staff more than happy to allow on ferry despite not being able...

    • Published:

    Everything

    • Published:

    Great service. Always on time and easy to use. What else do you need?

    • Published:

    Friendly helpful staff when boarding and the catering staff who are always polite and helpful they are a credit to Red Funnel.

    • Published:

    Very helpful staff. When my business on the Island concluded early, the terminal staff allowed me to return on an earlier ferry than booked.

    The ferry departed on schedule and had reasonable facilities onboard.

    Thankyou Red Funnel

    • Published:

    We were stuck in a traffic jam and called Red Tunnel to ask if we could use another ferry, and rather than have to pay for another ticket, we only had to pay a couple of pounds to change our booking.

    The loading of the cars onto each boat was well organised. The only negative comment I...

    • Published:

    Online purchase was easy and reasonable, staff were helpful, the crossing swift and reassuringly uneventful.

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How to post a review

When you complete your return journey we will send you an email link inviting you to leave a review of our service. If you booked accommodation or purchased an event or an attraction ticket from us you can also leave a review of your experience. Feefo allows you to rate the service as Excellent, Good, Poor or Bad and leave a comment to which we'll respond.

To avoid bombarding regular travellers with emails, you won't receive a review request if you previously travelled within 30 days.